08/30/2010 - 12:04

Subject lines are the key dictators of whether an e-mail gets read.  In fact, over 33 percent of e-mails are deleted before they are ever opened no matter how many times you may have pressed “important,” “high priority,” or “urgent.”  And there you sit, awaiting a response. . . and waiting … and waiting.

During one-on-one meetings following a recent training session, one participant was floored by the difference including a deadline in his subject line made.  In the same week, he had disseminated two e-mails: one with a deadline in the subject line, the other with the deadline inadvertently omitted. 

Responses flooded in immediately to the e-mail with a specific due date.  Silence was the only response to the second e-mail.  That was until he resent it, this time with a deadline embedded in the subject line.  Then the responses came quickly.

If you are setting a deadline for response:

08/22/2010 - 14:13

During this awful economy, there are so many applicants and so few jobs. Why would an employer choose you rather than resume #1177?  Within that the flood of resumes are many that are impressive.  So how do you break through and win? Not by obsessing about the beautiful font, luxurious paper and chronological order of your printed resume.  Or thinking you didn’t get “that job” because you went to a state university rather than Harvard? 

The differentiator is you!  Not the “you” on paper or the raves you received from your previous employers, but the “you” who looks at the camera and has a sense of humor, is comfortable with the camera, has a winning smile—someone an employer would like to see on staff each morning. 

While your impressive background and previous successes are essential, video resumes are now opening doors.  In fact, polls show 89 percent of employers have said they would view a video resume.  These potential employers also indicate that job candidates gain the edge when their "actions speak louder than words."

So how do you create a video resume? 

08/11/2010 - 12:44

Yes, it is a cliché from every old Western.  But it happens to be great advice for speakers.  From grade school on, teachers and parents have lectured us to keep our hands at our sides when addressing a group.  Not only is that uncomfortable and unnatural, it turns us into a “talking head”—literally!

It’s a very natural instinct to want to gesture.  Otherwise, it is difficult to connect to our audiences.  So forget the past and your third grade teacher’s admonition to “Put your hands at your sides, Sidney.”  You’re not a robot.  Instead, take control as a speaker.  To let your body language convey emotion, show enthusiasm and stress your points:

07/29/2010 - 12:41

The explosion of the BP (British Petroleum) oil well in the Gulf is the worst ecological disaster in history.  It is is also a massive communications nightmare that has raised everyone’s BP (blood pressure). 

On the writing side, BP was required by the government to submit its “BP Regional Oil Spill Response Plan.”  Rather than a pre-prepared, worst case scenario plan, BP quickly cut and pasted a plan together, cobbling from other situations, including one section on how the local walruses, seals and sea otters were affected in the Arctic (not of the Gulf), and quoting a “living” scientist who died years before.

As for the verbal quotes, pick and choose from the gaffes made by the, now, former CEO Tony Hayward.  Some of the more memorable highlights include:

  • “There’s no one who wants this thing over more than I do.  I’d like my life back.”
  • “I think the environmental impact of this disaster is likely to have been very, very modest.”
  • “We had too many people working to save the world.”

Just as there are fire drills in buildings, there must be crisis drills, with a given scenario, in order to rest assured everyone involved has the mettle to succeed.  No matter how small or large your company:

07/19/2010 - 15:40

It’s no wonder we can’t find a single solution to our most pressing problems in America when members of the media compete for who can give the most rabid attack against those who are considered “the enemy.”  While tens of millions of Americans don’t know where their next meal is coming from and are looking for a ray of hope from someone, the best way to be quoted in a “sound bite” is to say something outrageous and inflammatory about a politician or broadcaster.  No wonder Americans are so depressed with government and media, they don’t know where to turn.  Where is the information that will lead to jobs and a resumption of American life as we used to know it?

Media
07/06/2010 - 13:19

Let’s be honest.  As much as people hate giving a presentation, it’s no thrill listening to most of them. The first cue we’re in for a rough time?  When the speaker (make that the majority of speakers) begins with “I’m going to talk to you today about (fill in the blank).”  Cue the snooze! 

Then there is that a stack of pages the speaker is holding.  Pages, in full text, indicating the seasons might change before it’s through.  Or the alternative – the speaker balancing, seemingly, hundreds of index cards.  At least we can amuse ourselves waiting for a stack of cards to drop, or for the speaker to become flustered when a card is out of sequence. 

Speakers: how do you capture our attention from the very start when you are already nervous about speaking?  By shocking us as soon as you open your mouth.  By motivating us to listen to you.  Yes, public speaking is the number one fear.  However, it is your first few lines that offer you the greatest anxiety – and threaten us with an anticipated nap.  To avoid dispensing “verbal Ambien," script those lines:

06/01/2010 - 07:42

Ever found yourself fantasying about ejector seats as half-hour conference calls last three hours, as the first three-quarters of an hour-long meeting are spent on other subjects, and as employees take 15 or 30 minutes to present a five-minute message?

Well, don’t just sit there.  Change the culture.   Over the next three weeks — the time it takes to create a new habit —

06/01/2010 - 07:41

Typically, the person you are e-mailing is juggling 60 to 70 e-mails a day. To capture his attention more effectively:

06/01/2010 - 07:40

Teleconferencing can reduce expenses and travel time only if you are motivating your audience on camera the same way you would in person.  Don’t let discomfort with the technology or a too casual attitude destroy your business persona.  Instead:

06/01/2010 - 07:36

Are you writing effective PowerPoint presentations?  If everything you plan to say is already featured on each slide, you are giving up your power to the PowerPoint.  You become nothing more than a disembodied voice reading to a bored, and now unimpressed, audience.  And that audience is reading ahead faster than you can speak! 

Make the PowerPoint reflect your talking points, not your entire speech.  Edit your content into key words/phrases, delete non-essential text and focus each slide on a single thought.  Where possible, restrict yourself to: